24/7 Emergency Services
The preferred disaster restoration, clean up and home remodeling company for Massachusetts homeowners. We stand behind every job we do. Please contact us if you want our team to get to work for you. We'll be on our way to get started.
Restoration & Mitigation for any Water-Related Disaster
Water & Flood Damage Restoration
Watching your home become flooded as a result of a broken pipe, big storm, or any other water-related situation can be stressful. It may seem like there is no hope, especially if your irreplaceable belongings have been damaged in addition to your home. Fortunately, our team at DryBoston can help restore both your home and your possessions after a water-related disaster.
Regardless of the circumstances and the degree of damage, our Eastern Massachusetts water and flood damage restoration crew is here to help. Our goal is to restore your home to the same or improved condition as before the flood damage.
Give us a call at (781) 996-0600 to request an appointment.
Our restoration process may include the following steps:
- Water extraction and dehumidification
- Complete structural drying
- Using tools to determine if there is additional water not visible to the eye
- Mold remediation as needed
- Rug and upholstery cleaning
- Removing and restoring all contents
- Removing and replacing any damaged flooring
- Contents and document salvage
- Structural repairs
Rapid Response Emergency Flood Services
If you have experienced a flood or have water damage on your property, DryBoston is available 24/7. During the time we have been in business, we have seen the ways that water can quickly wreak havoc on homes and in some cases, physical health.
Our Eastern Massachusetts water and flood restoration services have earned a reputation for our quality rapid water damage restoration and fast response time. When we show up to your water-related disaster, we treat your home and possessions with the utmost care as we get the job done right.
Clean Water Cleanup
Clean water is potable water that comes from the tap and your well or municipal water supply. It has not been previously used by appliances. Clean water extraction does not require additional safety precautions if the water damage is less than 24-48 hours old, when mold growth becomes likely.
Gray Water Cleanup
Water used by appliances like washing machines or dishwashers or water from flooding or heavy rains is considered "gray water." It's not drinkable, and may contain low levels of microbial or bacterial growth that require the use of PPE and other precautions for safe extraction and cleanup.
Black Water Cleanup
Black water contains sewage and is considered to be a biohazard. Safe, effective black water cleanup requires professional mitigation from technicians trained specifically to deal with the hazards and risks associated with the water. DIY black water cleanup is not advised.
Frequently Asked Questions About Water Damage
Water damage insurance claims depend on a few different criteria. Ultimately, that's a question you'll have to clarify with your insurance company. However, we can tell you that the viability of water damage insurance claims depends primarily on what caused the damage (storm, burst pipe, plumbing malfunction, localized flood, sump pump failure, etc.). Some insurance policies will outline scenarios that will NOT be covered without specific riders like flood insurance, or sump pump failure insurance.
Contacting a restoration contractor as well as your insurance adjuster at the same time is a good idea, because the restoration contractor will help make sure that not only will the water extraction and dry out be covered, but the rebuild process that should follow. If the full scope of the claim isn't outlined and agreed upon from the start, there may be issues down the line, and property owners may find themselves having to pay out of pocket to get the property completely back to normal.
That depends on the types of materials that were affected by water. Drywall, carpet, and hardwood floors will take longer to dry than other materials in the space. We use moisture meters throughout the process and in many different locations to gauge the moisture levels and will continue to adjust our fans and dehumidifiers to achieve an efficient but effective dry time. The bare minimum of "three days to dry" may only produce a surface dry, but can still leave behind moisture levels that create an ideal environment for mold to grown.
Most homeowners start trying to remove the water themselves before they realize they'll need to contact their insurance company about a claim so they can call in a water damage restoration company. However, standing water around anything with a power cord or outlet or sagging ceilings make the area unsafe. Also, many insurance claims require documentation of the loss BEFORE any work is done, including removing the water. Always take plenty of photos of the damage you see before taking any action to start cleaning up the mess. Your restoration contractor will be able to back up your insurance claim scope with the necessary technical documentation as well.
If the water damage involves Category 1 water (clean and free of microbes and bacteria), many of your personal belongings can be salvaged. Category 2 water would include other water sources, including rainwater, that, while not containing biohazards or sewage, still pose health risks and the potential for destructive microbial growth and mold. A water damage restoration technician will help you sort through the contents of the property to determine what can be safely dried, what can be restored by a textile/contents technician, and what can't be saved or salvaged. There are off-site facilities in the area that specialize in restoring water-damaged contents. Your restoration team will document all of the contents leaving the property for restoration or disposal for your records and also for reimbursement from your insurance company.
Identifying the source of the water damage is one of the first steps in both the insurance claim process but also before beginning to dry out and repair the damaged areas. After all, if you replace a sagging, wet ceiling that was caused by a roof leak but don't fix the roof, too, the next rainstorm will start the cycle all over again. The buckling to your hardwood floor could be caused by a leaking pipe. We will pinpoint the exact cause of your water damage and make sure the source is repaired. We make sure your restoration job is done right the first time.
Proudly Serving Eastern Massachusetts
Proudly providing commercial and residential disaster restoration, carpet cleaning, tile and grout cleaning, home remodeling, COVID-19 suppression, and plumbing services services to Bristol, Essex, Middlesex, Norfolk, Plymouth and Suffolk Counties.